Why buy from ONA?
Can I get advice at ONA?
How can I get more information about a product?
How can I create a customer account?
How can I modify my personal data?
How can I deactivate my customer account?
Please do not mark our emails as “Spam” as you would not receive any more emails from us, including order confirmations and other relevant emails.
In the online store my product is available in stock. Why do I only receive a partial order or do I have to wait for delivery?
How much are the shipping costs?
When will I receive my order if it concerns products with different delivery times?
What does it mean that my order has two different order numbers?
Why do I not receive any email from ONA (order confirmation, shipping notice, etc.)?
Can I modify the details of my order after placing the order?
Where I can check the status of my order?
My order should already have arrived. Why have I not received any notification?
What payment methods does ONA offer me?
In PayPal payments, when is the amount charged to my account?
Claims, exchanges & returns
What to do in case of receiving the damaged merchandise?
What do I do if I agree to keep a damaged merchandise?
How can I return a product?
Where can I find spare parts for a product?
What do I do if I have received the wrong product?
What do I do if I have received an incomplete order?
Can I change or return a product?
What do I do if I have received an order that I had canceled?
When will they refund the amount of the returned order?
At ONA, we are committed to responsible and sustainable consumption, which is why we benefit our customers with discount coupons when they buy our items, according to the degree of sustainability of each one.
What is it about?
The Eco-Shopping or “Ecological Points” is a scoring system to encourage the purchase of ecological products.
To score each sustainable product, the Ecocredit or “Ecological Credit” method is used, which reflects the positive environmental impact on the purchase of a sustainable product.
What are they based on?
- Impacts of the materials used.
- Production and / or manufacturing process.
- Packaging, appraisal and human labor involved in the production process.
- Ecological overhead.
- Product life and design for disassembly.
- Elimination of products.